Refund policy

Return & Refund Policy

Last updated: February 14, 2026

At Merdano, we want you to be satisfied with your purchase. If something isn’t right, we’ll help.

Return Window

You may request a return within 30 days of delivery.

Return Shipping

We cover return shipping costs. Once your return request is approved, we will provide a prepaid return label (or instructions) at no cost to you.

Eligibility for Returns

Item must be returned in the same condition you received it (unused and undamaged).
Item must include original packaging and accessories where applicable.
Proof of purchase (order number) is required.

Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable if opened or used (e.g., personal care items). If a product is marked final sale or non-returnable, it will be stated on the product page.

How to Start a Return

Email us at contact@merdano.shop with your order number and reason for return.
We will review your request and send a prepaid return label/instructions.
Pack the item securely and drop it off with the specified carrier.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary by bank or card issuer.

Exchanges

If you want an exchange, contact us first. The fastest way is to request a return and place a new order for the replacement item.

Damaged, Defective, or Wrong Item

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will make it right.